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Weaviate Assurance

Enterprise support for self-hosted Weaviate

Self-hosted flexibility with managed-service reliability — a direct line to Weaviate’s core engineering team for critical AI workloads.

Assurance infrastructure diagram
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bunq logo
cisco
stackoverflow logo
gsk
redhat
factset
build ltk logo
stack
bunq logo
cisco
stackoverflow logo
gsk
redhat
factset
build ltk logo
stack
bunq logo
cisco
stackoverflow logo
gsk
redhat
factset
build ltk logo
stack

Assurance Framework

Your partner for production-ready AI

Weaviate Assurance gives your team a recurring partnership with Weaviate's engineering expertise, helping you manage performance, scale, uptime, and operational confidence.

01. Enterprise Incident Response & SLAs

When production issues arise, minutes matter. Assurance customers receive our highest tier of reactive support.

  • 24×7 global coverage for critical (P1) issues
  • Elevated response times: P1 in 1 hour, P2 in 4 hours, P3 in 1 business day
  • Root cause analysis with deep-dive reporting to prevent recurrence
  • Direct engineering escalation via private, authenticated channels

02. Proactive Expert Guidance

Maximize the performance of your cluster through continuous knowledge transfer with Weaviate engineers.

  • Recurring expert office hours with Weaviate engineers
  • Technical optimization: vector index selection (HNSW / DiskANN), query performance tuning, schema design, replication strategies
  • Periodic architecture reviews as your data grows

03. Managed Lifecycle Support

Avoid the risks of technical debt and outdated versions while adopting database improvements as they ship.

  • Upgrade advisory for every Weaviate release (approx. 9 per year)
  • Compatibility assessments for your specific environment and data types
  • End-of-life migration guidance for zero-downtime continuity

04. Dedicated Account Management

A streamlined communication layer to ensure your business goals are met.

  • Real-time collaboration via a private Slack channel
  • Assigned Account Executive and priority escalation coordination
  • Periodic business reviews aligning Weaviate's roadmap with your milestones

Program Boundaries

To maintain predictability and quality, these items are classified as Professional Services and are outside the scope of this subscription.

×Integration work

Building or maintaining ETL pipelines, Kafka connectors, or data ingestion layers.

×Security & audits

Active penetration testing or formal third-party security reviews.

×Hands-on tuning

Execution of performance tuning that requires Weaviate engineers to modify your environment.

×Custom development

Development of new features, custom modules, or bespoke code.

×Migration execution

The physical execution of data migrations or infrastructure moves.

Three tiers, standardized entitlements

Weaviate Assurance is billed as a fixed annual subscription based on cluster complexity and scale — predictable operational expenses and a simplified procurement process.

Flex

The Assurance foundation for production self-hosted clusters.

  • 24×7 support SLA: P1 (1-hour), P2 (4-hour), P3 (1 business day)
  • Bi-weekly expert office hours (26 hrs/year)
  • 3-node baseline per production cluster
  • Non-production clusters included
  • Upgrade advisory for major releases
  • Dedicated Slack channel & Account Executive
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Plus

Most popular

Deeper engineering engagement and access to operational tooling.

  • Everything in Flex
  • Weekly expert office hours (52 hrs/year)
  • Weaviate Kubernetes Operator access
  • Weaviate Tenant Controller access
  • Pre-release upgrade calls for every release
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Premium

Coming soon

Self-service diagnostics and forward-looking capacity planning.

  • Everything in Plus
  • Support Portal with self-service diagnostics
  • Custom monitoring & alerting integration
  • Capacity planning tools
  • Priority feature requests
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Pricing scales with cluster footprint — additional nodes and multi-region deployments are available as add-ons. Contact your Weaviate Account Executive for a tailored quote.

Back your self-hosted deployment with Weaviate expertise

Talk to our team about a tailored quote based on your cluster footprint.

Contact sales