Frequently asked questions
Q: Can I reset or change my account password?
Yes, you can do so on the WCS login page by clicking "Forgot Password".
Q: When will my sandbox expire?
Currently, it will expire in 14 days.
Q: How can I preserve my sandbox data?
Q: How many objects can I have in a sandbox instance?
There is no hard limit on the sandbox database size, but its performance may be limited for larger workloads (e.g. millions of objects) due to the provisioned resources.
Q: Are WCS clusters backed up?
We do automated daily backups, and additionally whenever a Weaviate version is updated on the cluster.
Q: Can WCS clusters be updated to newer versions of Weaviate?
Yes. Once a new version is enabled on WCS, you will see a button next to the Weaviate version display on the cluster details to trigger the update.
Q: Are WCS clusters' resources automatically scaled?
Not currently. At the moment, we provision each instance for “most common” usage scenarios.
Q: What do I do if I prefer a heavier-load WCS instance?
If you feel that your use case requires a customized hardware provisioning, please reach out to us first. We can then work with you to evaluate and potentially create a managed cluster.
Q: What infrastructure does WCS run on?
Currently it runs on GCP, with plans to add AWS and Azure in the near future.
Q: Does the WCS console collect data from users?
The console never collects any data from your Weaviate instance; you can safely connect every instance, also over VPN.
Q: Can the WCS console connect to non-WCS instances?
Yes, the WCS console can connect to a Weaviate instance regardless of whether it is a WCS instance or not.
Q: Why can't I see my old WCS sandbox?
Support & Troubleshooting
Additionally, paid customers can also contact support via channels provided during cluster creation and/or on-boarding.
For general contact details please see this page.