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Billing

Sandbox clusters are free. You do not need a billing account to create a Sandbox cluster.

Serverless clusters are charged for resource usage. The monthly charge is determined by your usage and your support plan. You have to have a billing account to create a serverless cluster.

To estimate costs for different combinations of usage levels and support plans, see the pricing calculator.

Create an account​

Weaviate Cloud (WCD) uses Stripe for billing. To create a Stripe account, follow these steps:

  1. Open the Weaviate Cloud console.
  2. Open the organization dropdown menu (1).
  3. Click on Organization settings (2).
Edit an organization in Weaviate Cloud
Edit an organization in Weaviate Cloud.

  1. Under the Billing section, click on the Add payment method button (3).
  2. Fill in the needed personal information.
  3. Create your Stripe account.
Add payment method to Weaviate Cloud

Add payment method to Weaviate Cloud.


Usage charges​

Usage charges reflect the number and size of the objects in your collection. Weaviate polls each collection to determine a daily object count.

  • If the objects are uncompressed, the billing system multiplies the object count by the number of dimensions to get the vectorDimensionsSum.
  • If the objects are compressed, the billing system multiplies the object count by the number of vector segments to get the vectorSegmentsSum.

The values are added together and normalized to get a base price. The base price is multiplied by the pricing rate for the cluster's support plan.

If the cluster has high availability, the pricing rate is multiplied by three.

tip

Significant cost savings can be achieved when compression is enabled.

Support plans​

Weaviate offers three levels of support, Standard, Professional, and Business Critical. Each support plan has a billing rate for usage and a minimum cost per month.

  • If the usage cost is less than the monthly minimum charge for the support plan, Weaviate bills the monthly minimum.
  • If the usage cost exceeds the monthly minimum, Weaviate bills the minimum amount plus any additional charges.

High availability​

If you have a high availability (HA) cluster, Weaviate Cloud multiples the minimum charge and the usage charges by three to account for the additional resources.

Billing cycles​

Charges are calculated and invoiced for active clusters on the 1st day of each month.

Support​

For help with Serverless Cloud, Enterprise Cloud, and Bring Your Own Cloud accounts, contact Weaviate support directly to open a support ticket.

For questions and support from the Weaviate community, try these resources:

To add a support plan, contact Weaviate sales.